PRIVACY POLICY

UAB "Vetma" (hereinafter referred to as the "Company") values and safeguards your privacy. Therefore, in this Privacy Policy (hereinafter referred to as the "Policy"), we clearly and unambiguously present the principles of information collection and usage applied by the Company in its activities and on the website http://www.vetma.lt (hereinafter referred to as the "Website"). Additionally, we provide other information about the Company's guidelines and principles for ensuring the protection of personal data.

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The terms "You", "Your", and "Visitor" refer to an individual, person, company, or organization using our Website or otherwise providing personal data to us. The terms "we" and "our" refer to UAB "Vetma" and its subsidiary companies, branches, and representatives, as defined by the laws of the Republic of Lithuania.

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This Policy applies when you visit the Company's website, directly provide your data to the Company, when we receive data related to you from state institutions or other sources, and when we seek to properly fulfill contractual obligations where you are a party. This policy is also intended to inform you about other personal data processing operations carried out by the Company and the key provisions aimed at ensuring your privacy.

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When processing personal data, we adhere to the requirements of the European Union General Data Protection Regulation No. 2016/679, the Republic of Lithuania Law on Legal Protection of Personal Data, other relevant legal acts, and the directives of supervisory authorities.

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This Policy does not apply to any third-party websites and applications that you may find through our Website, including those that may be related to our services. Before clicking on any links, you should review the terms and privacy policies of third-party websites and applications.

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Please read this Policy, and if you have any questions, contact us at info@vetma.lt. We will assume that all visitors to this Website have carefully read this Policy and agree to its contents. If you do not agree with this Policy or any part of it, please refrain from using our Website.

1. PERSONAL DATA WE COLLECT AND PROCESS

The Company collects and processes the following categories of personal data:

- Login data that you provide to us when creating an account on the Website: First Name, Last Name, Email Address, Phone Number.

- Basic data, such as: First Name, Last Name, Address.

- Contact information: Address, Email Address, Phone Number.

- Communication information, including emails, chats, messages that you provide when communicating with us through customer support email or any other means. We collect and store the content of correspondence and all information that you provide or disclose to us. In order to respond to your inquiries, we may use the information you provide to us via email, chats, purchase history, etc.

- Data necessary for providing services: order details, data in accounts and invoices, payment-related information, information about products or services purchased by customers, etc.

2. LEGAL BASIS ON WHICH YOUR PERSONAL DATA IS COLLECTED

The Company may collect your personal data only based on the legal processing grounds specified in applicable laws. The legal basis for processing may include the execution and performance of a contract, such as when you enter into a service agreement or other contract with the Company, as well as your inquiries to the Company and visits to the Company's Website. Legitimate interests pursued by the Company can also serve as a basis for processing data, for instance when the Company verifies creditworthiness, manages and/or collects debts. Your consent is another basis by which the Company may process personal data. The Company may also process your personal data to fulfill legal obligations (to comply with legal requirements, respond to lawful requests from authorities, etc.) or other legal bases specified in the law.

3. DATA IS COLLECTED ON THE COMPANY WEBSITE

When you visit our Website or contact us through other electronic communication channels, the Company may also automatically collect your personal data:

- Geo-location data: We collect information about your geographical location from which you connect to our website.

- Information collected from third parties: We may transmit and/or collect additional information about you from third parties to improve the services provided to you. For example, we use the web analytics service "Google Analytics," provided by Google LLC, which uses cookies and other tracking technologies to collect data that helps us improve our products and services. This allows us to monitor and analyze web traffic and user behavior. Google Analytics uses the collected data for monitoring and analyzing user behavior on the website, generating reports on website activity, and sharing them with other Google services. Google may use the collected data for personalizing and customizing its advertising network. The data collected by Google includes cookies and website usage data. For more information, visit Google Privacy Policy.

- Data collected through cookies: Cookies are small text files that your browser saves on your computer when you visit our Website. We use cookies to improve the performance of the Website and enhance usability. To learn more about the cookies we use, please review our Cookie Policy.

- Publicly available personal data: The Company may collect personal data from publicly available sources when necessary for the proper performance of services or to maintain the existing functionality of the Website.

We responsibly protect the collected data about visitors to the Company's Website from loss, unauthorized use, and alterations. The premises where the collected data is stored are physically secured to prevent unauthorized access or handling by individuals not employed by the Company. Additionally, the database containing visitor data on the Company's portal is protected from unauthorized access through computer networks.

4. PERSONAL DATA PROCESSING IN PROGRESS

In order to ensure transparency and responsible processing of personal data, we inform you that the Company processes personal data for the following purposes:

- Fulfilling orders submitted by visitors;

- Identifying visitors;

- Creating an account;

- Ensuring the security of the Website;

- Providing services, creating and executing contracts, administering the customer database;

- Responding to visitor questions, comments, or inquiries;

- Addressing issues related to service implementation, delivery, and utilization;

- Contacting customers regarding changes in the terms of acquired services;

- Sending invoices and other service-related information;

- Assessing customer creditworthiness and managing potential debt;

- Improving the quality of services;

- Providing customer support;

- Conducting audits;

- Gathering visitor opinions on the services provided;

- Ensuring data security and preventing fraud;

- Enhancing the quality of services;

- Fulfilling legal obligations or rights;

- Preventing misuse of the products and/or services you offer;

- Sending marketing information.

By providing your personal data to the Company, you confirm and voluntarily consent that the Company will process and manage your personal data in accordance with this Privacy Policy, applicable laws, and other regulatory requirements.

5. DIRECT MARKETING

The Company may use your personal data to send general direct marketing offers. These offers may be tailored to you based on the data you have provided to us or that we have collected automatically, such as your location data.

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If you do not agree to your personal data being used for direct marketing purposes, wish to opt out of receiving direct marketing offers, or want to change your preferences, you can do so at any time. You can click on the link provided in the received email, send us an email at info@vetma.lt, or respond to the message you received, requesting to stop receiving direct marketing offers.

6. PROCESSING OF PERSONAL DATA AND COLLABORATION WITH THIRD PARTIES

The Company may share personal data with data processors who perform specific tasks and provide services to the Company. The Company does not grant permission to any of these suppliers or third parties to use your personal data in any other way and requires them to take appropriate measures to protect your personal data. Personal data may be transferred to the following categories of third parties:

- Intermediaries who process data to create and administer contracts with clients and partners.

- Information technology companies and individuals who process data to ensure the development, improvement, and maintenance of information systems.

- Companies that provide messaging services to send notifications to customers and provide security and other services.

- Companies and individuals responsible for managing accounting.

- Companies managing joint borrower files or administering loans.

- Partners, subsidiary companies.

- Other individuals with your consent, if such consent is obtained for a specific case.

- Security companies.

- Advertising agencies.

- Hosting companies.

Each of these third parties is required to adhere to data protection measures and comply with the Company's data handling policies.

The Company may also disclose your personal data to third parties:

- When required by laws, court decisions, resolutions, and orders, as well as other legitimate demands of law enforcement authorities.

- Responding to lawful requests from state institutions and ensuring national security and law enforcement requirements.

- Due to business sales, transfers, mergers, bankruptcies, restructuring, or other forms of reorganization.

- To protect our or third parties' rights, legitimate interests, or property.

- To protect the privacy rights of other individuals.

In such cases, the Company will ensure that the disclosure of personal data is in compliance with applicable laws and regulations and that appropriate safeguards are in place to protect your personal data.

7. COOKIE

A cookie is a small text file that a website stores on your computer or mobile device when you visit it. Once stored on your device, a cookie ensures the functionality of our website and helps recognize you when you visit our site again. Most browsers save cookies unless you choose to reject them or modify your browser settings.

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To learn more about the cookies we use, please refer to our Cookie Policy. For more information about how to delete cookies and other useful information related to cookie usage, you can visit the website http://www.allaboutcookies.org/.

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8. SPECIAL CATEGORIES DATA

We do not collect special categories of data such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related to sexual orientation.

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Please refrain from providing us with special categories of data and contact us using the contact information provided below if you believe that we may have such information. We reserve the right to promptly delete any information that, in our opinion, may contain special categories of data.

If you have any questions or concerns about our data collection practices or this Privacy Policy, you can contact us at info@vetma.lt.

9. THIRD PARTY LINKS

On this Website, you may find links to third-party websites or applications. However, we are not responsible for the data collected on such websites or their use of that data. Before clicking on any links, please review the terms and privacy policies of third-party websites and applications.

10. PERSONAL DATA STORAGE TERMS

The personal data collected by the Company is stored in printed documents and the Company's information systems. The Company retains your personal data for no longer than is necessary for the purposes of data processing or as required by applicable laws, if such laws establish a longer data retention period.

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Personal data is typically retained as long as there may be legitimate requirements arising from contractual relationships or as necessary to fulfill the legitimate interests of the Company and ensure protection. Unnecessary personal data is destroyed.

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If you wish to delete your account and terminate data storage, you can do so by sending a request to the Company using the contact information provided below. However, please be aware that in such cases, service provision to you may be discontinued. Please note that even if we receive a request to delete your data, we may retain some of your data when necessary for tax, legal compliance, and audit purposes.

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The Company takes all possible measures to ensure that personal data is processed accurately, fairly, and lawfully, used only for specified purposes, and strictly adheres to the clear and transparent requirements for the processing of personal data established by applicable laws.

If you have any further questions or concerns about the handling of your personal data, please do not hesitate to contact us using the provided contact information.

11. YOUR RIGHTS

As a visitor of our Website, you have the right to:

- Contact the Company and request information about the processing of your personal data, including how and where your personal data is collected, processed, and used. You can make this request in person, by mail, or by email using the contact details provided in this Privacy Policy.

- Contact the Company and request corrections to inaccuracies in your personal data or the cessation of processing activities (except for data retention) if you determine that the data is inaccurate, incomplete, or irrelevant.

- Contact the Company and request the erasure of your personal data if you determine that the data is being processed unlawfully or unfairly, or if there are other legal grounds as provided by laws.

- Refuse permission for the processing of your personal data when such processing is based on legitimate interest pursued by the Company or a third party to whom the data is provided.

- Demand that automated data processing, including profiling, not be applied to you.

- Receive your personal data, which you provided to the Company, in a structured, commonly used, and machine-readable format, and have the right to transmit these data to another data controller when technically feasible (right to data portability).

- Refuse to provide your personal data. However, please note that refusing to provide necessary data might result in the cessation of service provision if the provision of such data is necessary to provide the requested services.

To exercise these rights or file complaints, you can contact the individual responsible for data protection within the Company using the provided contact details. You can also contact the State Data Protection Inspectorate. However, we recommend starting a dialogue with the Company first, so that we can work together to find a solution.

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In order to ensure your identity and security, you must confirm your identity according to these criteria: 1) If you contact the Company directly, provide a document confirming your identity or a copy of it. 2) If you contact the Company by mail or email, provide personal information that allows us to verify your identity. 3) If you request another person to do this on your behalf, provide a copy of their identity document and authorization.

The Company commits to responding to your requests in writing (including by email) within 30 calendar days from the date of receiving your request. If necessary, this period may be extended by an additional two months, considering the complexity and quantity of requests. The Company will inform you about such an extension within one month from the date of receiving your request.

12. PRIVACY POLICY UPDATE

Our Policy may be subject to changes based on evolving situations or legal requirements. In the event that we update our Policy, the new version will be published on our website at http://www.vetma.lt. In the case of significant changes to the Policy, we may also contact you through email or other means to inform you of the changes.

13. CONTACT INFORMATION

If you have any questions regarding the information provided in this Privacy Policy, please feel free to contact the Company using any method that is convenient for you:

info@vetma.lt

Birželio 23-iosios g. 23 G, Kaunas

+37037711370

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